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Keep Users Engaged with Clear Navigation

Reduce churn rates with our Navigation Audit, blending powerful card sorting and tree testing insights to optimize your SaaS, mobile app, and desktop app user experience.

Keep Users Engaged with Clear Navigation

Navigation Audit in Chiang Rai

If users struggle to find what they need due to cluttered or unclear navigation, even the most visually appealing or innovative SaaS, mobile app, or desktop application may fall short. Users who can't easily locate information are likely to abandon your platform in favor of more user-friendly alternatives.

A well-designed navigation system is crucial for both new and returning users, helping them understand their current location and efficiently reach their desired destination within your digital product.

Our Navigation Audit service, which combines tree testing and card sorting techniques, is designed to create user-friendly information architecture (IA) for SaaS platforms, mobile apps, and desktop applications.

This comprehensive approach ensures that your product's navigation is intuitive, efficient, and aligned with user expectations, ultimately enhancing user satisfaction and retention.

R&D Navigation Audit typically include:

  • Interview with stakeholders
  • Card sorting
  • Tree testing
  • Expert moderation by an R&D researcher
  • Your team can observe the user sessions, and discuss findings with the R&D researcher
  • Detailed report with in-depth analysis and prioritized design recommendations
  • Presentation and discussion of the findings with your team after the study

Use Cases:

  • Enhancing User Experience
    Improve overall user satisfaction by optimizing how users navigate through a digital product.
  • Increasing User Efficiency
    Make it easier for users to accomplish their goals quickly and efficiently.
  • Improving Information Discovery
    Ensure users can easily find and access the information or features they need.
  • Reducing User Frustration
    Address navigational challenges that lead to user frustration and disengagement.
  • Optimizing Digital Interaction
    Refine how users interact with a digital platform to enhance their overall experience.

Timeline

Timeline depends on project details.

  • Today
    Initial consultation

  • 1 Week
    Stakeholder briefing and requirement gathering

  • 2 week
    Study design

  • 3 week
    Recruiting

  • 4 Week
    Card sorting and tree testing studies

  • 5 Week
    Analysis of findings and insights

  • 6 Week
    Design recommendations and strategy development; presentation of results and action plan

Regina Kugrashova

Is your navigation driving users away?

Timeline

Timeline depends on project details.

  • Today
    Initial consultation

  • 1 Week
    Stakeholder briefing and requirement gathering

  • 2 week
    Study design

  • 3 week
    Recruiting

  • 4 Week
    Card sorting and tree testing studies

  • 5 Week
    Analysis of findings and insights

  • 6 Week
    Design recommendations and strategy development; presentation of results and action plan

Featured Works